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Webinar Materials



How Chaplains Can Help Patients and their Families Decode Provider Information

Presented by Prudence R. Hopkins, MA, BCC-ACHPC
Thursday, February 22, 2018
Program Summary
Participants will explore ways medical providers show they have difficulty with goals of care discussion. From a position of empathy for the providers as well as the patients, chaplains can help decode the veiled messages, providing a more open dialogue.

Program Objectives
By the end of this webinar, participants will:
  1. Articulate ways to help patients/families understand complicated provider information during goals of care discussions.
  2. Articulate goals of care as understood in the context of expectations and likely outcomes.
  3. Describe the patient/healthcare provider dynamic as affected by provider's emotional discomfort to disclose information honestly.

About the Presenter
Prudence’s hospice and palliative career began in 2001 at Ohio's Hospice of Dayton, (formerly Hospice of Dayton), in Dayton Ohio. In 2008 she left Ohio to be the dedicated Palliative Care Chaplain at Mary Washington Hospital in Fredericksburg, VA until October 2013, when Prudence was hired by Capital Caring: Palliative Care, Hospice and Counseling. At times, persons with chronic serious illness, and those who care for them, are imparted complex and confusing information from healthcare providers. These individuals often need help navigating this information. This palliative care and hospice chaplain hopes this presentation will help decode “The Message Behind the Message” in a way that creates opportunities for open discussion and the exploration of goals of care.


Feb 22 Webinar Fact Sheet (participants) (The Fact Sheet contains call-in instructions and numbers)
The Message Behind the Message
The Message Behind the Message_3 slides per page

CEH certificate

CEH certificate (all 2018 webinars) (PDF)

Webinar recordings

February 22 recording